Help Center & Documentation

Getting started is not like buying a basic software subscription where you just swipe a credit card and figure it out yourself. Because we handle enterprise-level events, we like to do things properly. The first step is to book a quick demo call with our sales team.

On that call, we just listen. We want to know how many people are coming, how many entry gates you have, and what your biggest headache was at your last event. Once we understand your scale, we configure your master dashboard on the iFlow engine. We help you set up your first registration page, link your payment gateway, and we even do a training session with your floor staff so they know exactly how to use the scanning apps on their phones before the doors open.

Since we built this specifically for the Indian market, we know that payment flexibility is everything. If it is hard to pay, people simply close the browser and don't buy a ticket.

We integrate directly with massive, secure gateways like Razorpay and Stripe. This means your attendees can pay using practically anything: UPI (Google Pay, PhonePe, Paytm), all major credit and debit cards, and standard net banking. Because the money is processed through these trusted gateways, it goes directly into your registered event bank account. We do not hold your ticket money. Also, for corporate B2B events, the system will automatically generate a proper GST invoice the second the payment clears and email it to the buyer alongside their ticket.

Yes, and we take this incredibly seriously. When you use free or very cheap ticketing platforms, they often make their money by selling your attendee data to third-party marketers. We never do that.

Your event data belongs strictly to you. We simply provide the secure digital vault to hold it. Our cloud infrastructure is heavily encrypted, both when data is moving (like when a ticket is bought) and when it is resting on our servers. We follow the rules laid out by the GDPR and Indian data protection laws. When the event is fully wrapped up and you have downloaded all your reports, you have full control over that data going forward.

Absolutely. We know that every event needs different information. A medical conference needs to ask attendees about their medical specialty, while a gaming expo might just want a screen name and an age.

The dashboard gives you a simple builder where you can add text boxes, drop-down menus, and file upload buttons (like asking students to upload an ID card for a discount). It also uses conditional rules. So if someone selects "Vegetarian" from a dropdown, a new box can pop up asking them if they have specific allergies. As for badges, you can upload your own background artwork, place your sponsor logos exactly where you want them, and dictate how large the person's name and QR code prints out. It is fully white-labeled to your brand.

We know that the day of the event is highly stressful. If a scanner stops working or a VIP ticket isn't showing up, you don't have time to send an email to a generic helpdesk and wait 24 hours for a reply.

Our support level depends on the package you choose. For our Pro users, we have a priority phone and chat line that gets answered immediately. For our Enterprise clients throwing massive trade shows, we actually assign a dedicated technical account manager to your event. In many cases, we even send our own tech engineers to be on-site with you in Delhi, Mumbai, or wherever your event is. They sit in the control room, watch the servers, and make sure the iFlow engine runs perfectly from opening day to closing night.

Yes. Managing VIPs is a huge part of corporate events, and we built a specific tool for this called the "Whale Sonar".

Before the event starts, you go into your dashboard and tag specific people on your guest list as high-value. This could be your keynote speaker, a top government official, or a major investor. When that specific person walks up to the main gate and their QR code gets scanned by standard security, the system instantly fires off a text message or a push notification to your designated hospitality staff. Your team gets an alert saying "Mr. Sharma has arrived at Gate 3." This lets your host walk right up to them and escort them to the private lounge before they ever have to ask for directions.

Live Event Radar is our way of turning raw, boring scanner data into a visual map you can actually understand. We don't use expensive GPS trackers or bluetooth beacons, because they are a nightmare to set up in large concrete convention centers.

Instead, we rely on smart gate zones. You put a scanning host at the door of Hall A, Hall B, and the Main Dining Area. Every time an attendee scans into Hall A, the iFlow server logs it. Your dashboard screen then shows a digital floorplan of your venue. If 500 people scan into Hall A, that room turns bright red on your screen to show heavy density. If Hall B is empty, it stays blue. You get to watch the flow of your crowd in real-time, letting you fix bottlenecks or tell security to hold the doors before a room gets dangerously full.

We know that the event industry is unpredictable. Venues cancel, speakers drop out, and sometimes you just have to push the dates back.

If you need to simply change the date of your event in our system, we don't charge you anything extra as long as you give us a fair heads up (usually two weeks). We just move your database to the new dates. If you have to cancel the event entirely, our refund rules are based on a timeline. If you cancel a month out, you get almost all your money back minus a tiny processing fee. If you cancel the night before, we cannot offer a refund because our servers and staff were already locked in and prepared for you. You can read the exact percentage breakdowns on our official Refund Policy page.